Frequently Asked Questions

ISSA CIMS Certified-GB logo
 

Welcome to our Frequently Asked Questions (FAQs) page.

If you have a question that isn’t answered here, please contact us.

Common Questions About CIMS-GB

What is CIMS-GB?
CIMS-GB is the Cleaning Industry Management Standard-Green Building certification which is part of the ISSA CIMS program. This certification identifies that a cleaning organization’s green cleaning program meets the industry standards for green cleaning.
Do a lot of cleaning companies in Iowa have CIMS-GB?
Currently, SmartClean® is the only company in Iowa with the CIMS-GB certification. We take pride in the hard work and time SmartClean® put into obtaining and maintaining this certification.
Does CIMS-GB apply to a single property or to the organization as a whole?
Unlike other green cleaning program certifications, CIMS-GB applies to our cleaning organization as a whole and we implement the management and cleaning practices that CIMS-GB specifies in every building we clean.
How does CIMS-GB make SmartClean® different from other cleaning organizations?
Any organization can claim to be dedicated to quality service and customer satisfaction, but only a CIMS-certified organization can assure you we have been evaluated time and time again by an accredited audit through ISSA. What does this mean if you hire us for your contracted cleaning? This means you can be confident that you made the right choice because we have been assessed for our efficiency, management standards, and quality of service by cleaning industry professionals.
Why is CIMS-GB important to SmartClean®?
CIMS-GB is important to us because we believe in providing the highest quality of service and always satisfying our customers throughout the cleaning process. CIMS-GB ensures we are always providing customers with the highest standard of cleaning and customer service. CIMS-GB means that we will consistently provide you with quality service, we will use the best and most efficient equipment, our staff is well trained, and our management is committed to always striving to better SmartClean® as a whole.
What processes are used in everyday operations because of CIMS-GB?
CIMS-GB processes are in every part of what we do as a cleaning organization. From the management process to hiring, monitoring work performance, safety and training, we are a step above the rest. CIMS-GB is not just a certification or a piece of paper saying we are qualified to do the job. It means we are proven to deliver quality janitorial services each and every time we are on your premises.
How do I learn more about CIMS-GB?
ISSA is the organization that certifies companies across the world to be CIMS-GB certified. This is a worldwide organization that will help you determine the best cleaning solutions for your building.

 

 

Common Questions About SmartClean Services

What cleaning services do you offer at SmartClean of Iowa?
At SmartClean of Iowa we offer the following services:

Click on the link for each to learn more about each type of service!

What is Green Cleaning?
For our Green Cleaning system, we use highly-filtered, quiet and efficient equipment to entrap fine dust and soil micron particles and remove them completely from your facility – rather than kicking them around into the air or onto other surfaces. Green Cleaning is characterized by:

  • Using certified safe, eco-friendly detergents.
  • Improved air quality.
  • Improves the appearance of your property and provides a healthier, safter envrionment.

It is our commitment to your health and to the environment that makes us proud to offer Green Cleaning services.

What types of facilities will SmartClean clean?
We clean many different types of commercial, industrial, and medcial facilities including:

What is the Clorox® Total 360® System?
The Clorox® Total 360® System works by using electrostatic technology to charge Clorox® disinfecting and sanitizing solutions. The charge attracts the solutions to surrounding surfaces with a force stronger than gravity allowing them to uniformly wrap and coat surfaces, including even the hardest-to-reach areas that can be often missed by manual cleaning.

* The Clorox® Total 360® System works by using electrostatic technology to charge Clorox® disinfecting and sanitizing solutions. Learn about SmartClean here!

 

What are the duties of a commercial cleaner?
SmartClean strives to provide attention to detail and the highest quality cleaning in the industry. In providing janitorial services to your commercial property, we will complete tasks such as:

  • Trash removal
  • Floor cleaning and sanitizing
  • Bathroom cleaning and sanitizing
  • Vaccuming mats and carpets
  • Glass and mirror cleaning
  • Dust flat surfaces of chairs, tables, desks, and other types of furniture
  • Seek out and remove cobwebs
  • Electrostatic cleaning using The Clorox® Total 360® System
  • and more! We will customize our services to fit your needs!
Do you offer customizable cleaning plans to fit our specific needs?
Yes, at SmartClean of Iowa, we understand that every commercial business has unique cleaning needs. That’s why we offer fully customizable cleaning plans to fit your specific requirements. Whether you operate a small office, a large retail space, or a specialized facility, we can tailor our services to meet your exact specifications.

Our team will work closely with you to assess your cleaning needs and create a personalized cleaning plan that addresses all of your concerns. Whether you require daily, weekly, or monthly cleaning services, we can accommodate your schedule and preferences.

With SmartClean of Iowa, you can trust that your commercial space will receive the attention to detail it deserves. Our goal is to provide reliable, efficient, and high-quality cleaning services that exceed your expectations. Contact us today to discuss your cleaning needs and let us create a customized plan that works for you.

How do you ensure consistent quality across multiple cleaning visits?
At SmartClean of Iowa, ensuring consistent quality across multiple cleaning visits is a top priority for us. We achieve this by implementing a comprehensive approach that begins with creating a specific cleaning plan tailored to your business during the initial evaluation and quote process.

Once we have developed a customized cleaning plan that meets your needs, our highly trained cleaning professionals follow detailed checklists and protocols for each cleaning visit. These checklists outline all the tasks to be completed, ensuring nothing is overlooked and that every area of your commercial space receives the attention it requires.

In addition to having clear guidelines in place, we also conduct regular quality assurance inspections. These inspections allow us to monitor the performance of our cleaning staff, identify any areas for improvement, and address any concerns promptly. We believe that open communication and feedback are essential for maintaining consistent quality, so we encourage clients to provide input and share their satisfaction levels with our services.

Furthermore, our commitment to using high-quality cleaning products and equipment, combined with ongoing training for our staff, helps us deliver superior results with each visit. Whether it’s a daily, weekly, or monthly cleaning schedule, you can trust SmartClean of Iowa to maintain the highest standards of cleanliness and professionalism in your commercial space.

What is the benefit of electrostatic cleaning?

The benefit of electrostatic cleaning lies in its ability to provide thorough and efficient disinfection of surfaces. Electrostatic cleaning involves the use of a specialized sprayer that positively charges disinfectant particles as they are applied to surfaces. These charged particles are attracted to negatively charged surfaces, allowing the disinfectant to wrap around and evenly coat all surfaces, including those that are difficult to reach with traditional cleaning methods.

This process ensures comprehensive coverage and effectively kills a wide range of viruses, bacteria, and other pathogens on surfaces. The electrostatically applied disinfectant also provides long-lasting protection, as it forms a uniform layer that adheres to surfaces and continues to work even after application.

Overall, the benefit of electrostatic cleaning is a more thorough and effective disinfection process, leading to safer and healthier environments for employees, customers, and visitors. It’s an excellent choice for businesses looking to enhance their cleaning and disinfection protocols, particularly in high-traffic areas or environments where maintaining a clean and sanitary space is crucial.

What are the benefits of using microfiber cloths when cleaning?

The benefits of using microfiber cleaning cloths in commercial or medical facilities are numerous and impactful. Here are some key advantages:

Enhanced Cleaning Performance: Microfiber cloths are designed to effectively capture and remove dirt, dust, and other contaminants from surfaces. Their microscopic fibers create a larger surface area, allowing them to trap and hold onto particles more efficiently than traditional cleaning cloths.

Superior Absorption: Microfiber cloths have excellent absorbency, meaning they can absorb and retain a significant amount of liquid, dirt, and bacteria. This makes them ideal for cleaning spills and maintaining a sanitary environment in medical facilities where cleanliness is paramount.

Reduced Cross-Contamination: Microfiber cloths are often color-coded to prevent cross-contamination between different areas or surfaces within a facility. This helps maintain hygiene standards and reduces the spread of harmful bacteria and pathogens.

Eco-Friendly: Microfiber cloths are durable and reusable, reducing the need for disposable cleaning materials and minimizing waste. This eco-friendly aspect aligns with sustainability goals and reduces the environmental impact of cleaning operations.

Versatility: Microfiber cloths can be used dry for dusting or dampened with water or cleaning solutions for more thorough cleaning. Their versatility makes them suitable for a wide range of cleaning tasks, from wiping down surfaces to polishing glass and stainless steel.

Durability: Microfiber cloths are constructed with strong synthetic fibers that are resistant to tearing and fraying, allowing them to withstand repeated use and washing. This durability ensures a longer lifespan for the cloths, resulting in cost savings over time.

Read more about microfiber cloth in our blog! 

What are HEPA filters and what are the benefits of using them in your vacuums?

The benefits of using HEPA filters in our vacuums at SmartClean of Iowa are significant, especially for maintaining clean and healthy indoor environments in commercial settings. Here’s why HEPA filters are so advantageous:

High-Efficiency Filtration: HEPA (High-Efficiency Particulate Air) filters are designed to capture and trap a high percentage (typically 99.97%) of particles that are 0.3 microns or larger in size. This includes common allergens like dust mites, pollen, pet dander, and airborne bacteria, as well as fine particles such as mold spores and smoke particles.

Improved Indoor Air Quality: By effectively removing these microscopic particles from the air, HEPA filters help improve indoor air quality. This is particularly important in commercial environments where many people congregate, as poor indoor air quality can lead to health issues and decreased productivity.

Allergy and Asthma Relief: For individuals with allergies or asthma, HEPA-filtered vacuums can provide significant relief by reducing the presence of allergens in the indoor environment. Removing allergens from carpets, upholstery, and other surfaces helps create a healthier space for everyone.

Enhanced Cleaning Performance: HEPA filters not only capture small particles but also prevent them from being released back into the air during vacuuming. This means that our vacuums equipped with HEPA filters provide more thorough cleaning results, leaving surfaces cleaner and reducing the potential for allergen redistribution.

Compliance with Industry Standards: Many regulatory agencies and industry standards, including those for healthcare facilities and commercial cleaning services, recommend or require the use of HEPA filtration to maintain cleanliness and minimize the spread of airborne contaminants.

Do you clean carpets for businesses?

Yes, at SmartClean of Iowa, we offer professional carpet cleaning services for businesses. We understand the importance of maintaining clean carpets in commercial environments, and our team is equipped with the expertise and tools necessary to deliver exceptional results.

Keeping your carpets clean is crucial for several reasons: 

Improved Indoor Air Quality: Carpets can trap dust, allergens, and other airborne particles, contributing to poor indoor air quality. Regular cleaning helps remove these contaminants, creating a healthier environment for employees, customers, and visitors.

Enhanced Appearance: Clean carpets not only look better but also create a positive impression on clients and guests. Stains, dirt, and odors can detract from the overall aesthetics of your business space, while professional carpet cleaning restores freshness and brightness to your carpets.

Prolonged Carpet Lifespan: Dirt and debris that accumulate in carpets over time can cause premature wear and tear, leading to costly replacements. Professional cleaning helps extend the lifespan of your carpets by removing ingrained dirt and preventing fiber damage.

Odor Elimination: Carpets can absorb and trap odors from spills, food, pets, and other sources. Professional cleaning effectively eliminates these odors, leaving your carpets smelling fresh and clean.

Health and Safety: Dirty carpets can harbor bacteria, mold, and other harmful microorganisms that pose health risks to occupants. Thorough cleaning removes these contaminants, promoting a safer and healthier work environment.

Our carpet cleaning services utilize advanced techniques and eco-friendly cleaning solutions to ensure thorough cleaning without compromising the integrity of your carpets. Whether you need routine maintenance cleaning or targeted stain removal, SmartClean of Iowa is here to help you maintain clean, healthy, and inviting carpets for your business. Read more in our blog! 

How long have you been in the cleaning industry?

Established in 2005, SmartClean emerged thanks to the perception and entrepreneurial spirit of founder Zelko Francic. Seeing a clear need for better cleaning services in the corporate office where he worked, Zelko began months of diligent research into the commercial cleaning sector’s services, costs, and best practices. Realizing there was an opportunity for disruption in the cleaning industry, SmartClean was born. Learn more about SmartClean and our origins here. 

Do you provide regular maintenance cleaning as well as specialized services?

Yes! At SmartClean, we can create a regular cleaning schedule with your business, or we can discuss specified needs and how we can help fulfill those needs as well.

Do you have testimonials or reviews from satisfied customers?

We do! Read testimonials from our satisfied customers on our Testimonials page.

What types of commercial businesses do you clean?

At SmartClean, we offer cleaning services to a large variety of commercial businesses, including: 

Do you offer free estimates?

We would love to discuss your businesses cleaning needs, help form a plan for your business, and provide you with a free estimate! Use our contact form to get in touch with us to get started today. 

What is a facility audit?

Prior to starting any work, SmartClean® conducts a Facility Audit. This audit consists of a comprehensive checklist of items ranging from chemical management to cleaning process standardization and training. SmartClean’s® thorough Facility Audit Program is just one of the reasons so many Iowa companies have come to depend on SmartClean® for their cleaning needs.

The facility audit allows SmartClean to tailor our services to your specific cleaning needs! 

What is the SmartClean mission statement?

Our mission is to deliver high quality cleaning by understanding the needs of our customers, while doing so with the highest level on integrity and professionalism.

Visit the About Smartclean page to learn more about us! 

LOOK NO FURTHER.

SmartClean® is your Green Clean answer.